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Faculty Senate: IT Staff Deserves Our Thanks

7 January 2013 No Comment

I have had the privilege of serving on the University’s Information Technology (IT) Steering Committee for a number of years. More recently, I have represented the Faculty Senate on the committee. When asked to provide an update about IT for this column, my initial instinct was to talk about the upcoming update to the Coeus research software, improved information searches via the Google Search Appliance, the availability of a new Web conferencing tool, and several new improvements in the Student Information Management System (SIMS). 

Then, I became aware of the results of a recent survey administered by the Center for Information Technology Services (CITS). The survey showed that 96 percent of faculty and staff and 94 percent of students were satisfied with CITS services. Looking more deeply at the results, I realized that while the survey measured satisfaction with services such as the IT Help Desk, the University’s Internet-access network, and CITS training, what it really measured is the competence, dedication, and character of the people providing these important services. 

We are all so busy and so consumed by what we do day to day that sometimes we forget about the people working in the background who make sure our days go by smoothly. So, on behalf of the faculty, I want to say the hard work of the University’s IT staff and their commitment to us, our schools, and our University is appreciated.

Richard Manski, DDS, PhD, MBA
Professor and Director of Dental 
Public Health, School of Dentistry

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